Mike's Plumbing and Rooter Service Privacy Policy  

This Privacy Policy outlines Mike's Plumbing and Rooter Service ("we", "our", "us" or "the Company") practices with respect to information collected from users who access our website at www.mikeplumbingrooter.com ("Site"), or otherwise share personal information with us (collectively: "Users"). 

Mike's Plumbing and Rooter Service values your privacy and is committed to protecting your personal information. This Privacy Policy also explains how we collect, use, and disclose information through our SMS marketing services and 10DLC (10-Digit Long Code) campaigns. By interacting with our services, you agree to the terms of this Privacy Policy.

At Mike's Plumbing and Rooter, your privacy is important to us. "Personal Information"  refers to any information that may allow for your identification with reasonable means. The processing of your Personal Information is necessary to fulfill our contractual obligations to you, provide you with our plumbing and rooter services, and ensure the proper functioning of our business operations. Additionally, we process your information to protect our legitimate interests, such as improving our services and addressing your inquiries, and to comply with the legal and financial regulatory requirements applicable to our business.

By using our website, you consent to the collection, storage, use, disclosure, and other processing of your Personal Information as described in this Privacy Policy.

We encourage you to review this policy carefully to make informed decisions about how your information is handled. If you have any questions or concerns, please feel free to contact us.

We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information, which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information which relates to your activity through the Site.
• Registration Information: When you register on our Site, you will be asked to provide us with certain details such as your full name, email address, physical address, and other relevant information necessary for providing our services.
• Contact Information: If you contact us through the Site, we may collect your name, email address, phone number, and the content of your message to respond effectively to your inquiry.
• Payment Information: When making a payment for our services, we may collect billing details, such as your credit card number, billing address, and other payment-related information necessary for processing transactions securely.
• Service Details: We may collect information about the type of plumbing and rooter services you require, along with any additional notes or preferences you provide to help us better meet your needs.

We collect and process this information to provide and improve our services, enhance user experience, and ensure compliance with applicable legal and regulatory requirements.

We may collect the following types of information:

Personal Information: Such as your name, phone number, email address, and any other details you voluntarily provide. Automated Information: Including IP addresses, device information, and interaction data collected through cookies or other tracking technologies when you use our services.

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

• Communicating with you – Sending notices about our services, providing technical support, and addressing customer service issues you may have.
• Keeping you informed – Sharing updates about our services, promotions, or important announcements relevant to our offerings.
• Advertising – Serving you advertisements when you use our Site (see more under "Advertisements").
• Marketing – Promoting our website and services (see more under "Marketing").
• Improving our services – Conducting statistical and analytical activities aimed at enhancing the performance and functionality of the Site.
  

In addition to the uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors to assist with these purposes.

We may also share Personal Information with trusted third-party providers, who may be located in various jurisdictions worldwide, for any of the following purposes:

• Hosting and operating our Site: Ensuring smooth and secure functionality of our online platform.
• Personalizing your experience: Providing a customized display of our Site and services tailored to your preferences.
• Storage and processing: Safely storing and processing information on our behalf.
• Advertising support: Serving advertisements, evaluating the effectiveness of ad campaigns, and retargeting users for promotions.
• Marketing support: Delivering marketing offers and promotional materials relevant to our services.
• Technical and analytical services: Performing research, technical diagnostics, and analytics to optimize the Site’s performance.

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

We use the information we collect to:

Send SMS messages related to our services, promotions, or transactional updates. Manage and improve our SMS campaigns. Comply with carrier regulations and industry standards for 10DLC registration. Protect against fraud and unauthorized access.

Service Providers: Such as SMS delivery platforms (e.g., Twilio) for sending messages. Mobile Carriers: To comply with 10DLC registration requirements and ensure message deliverability. Legal and Regulatory Authorities: If required to comply with applicable laws, regulations, or legal processes. We do not sell or rent your personal information to third parties.

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
   
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
   
3. Request rectification of your personal information that is in our control.
   
4. Request erasure of your personal information. 
   
5. Object to the processing of personal information by us. 
   
6. Request to restrict processing of your personal information by us.
7. Lodge a complaint with a supervisory authority.
8. Opt-Out of Messages: You can opt out of SMS messages at any time by replying “STOP” to any message you receive. Access and Control Your Data: You may request access to or deletion of your personal information by contacting us at michaelehrlich82@gmail.com.
   
   

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Phone: (707) 953-2371

Email: michaelehrlich82@gmail.com

When opting into our SMS campaigns, you agree to receive recurring automated promotional and transactional messages from Mike's Plumbing and Rooter Service. Message frequency may vary. Standard messaging and data rates may apply.

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system is entirely secure, and we cannot guarantee the security of your data.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

We may use cookies and similar technologies to improve our services and monitor campaign performance.

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain, including encryption, secure data storage, and access control measures, and to prevent unauthorized use of any such information. We also require any third parties with whom we share information to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at michaelehrlich82@gmail.com.

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at michaelehrlich82@gmail.com.

Company Name: Mike’s Plumbing and Rooter Service
Phone Number: (707) 953-2371
Email Address:  michaelehrlich82@gmail.com

Last Modified:  December 9, 2024